Frank App
- What kind of student discounts and benefits will I get access to with a digital student card?
- Discount code is not working or I want to suggest a student discount.
- Cashier does not know about the digital student card, what should I do?
- I can’t find Frank App on my phone’s app store.
- Does the digital student card work offline?
- Frank App didn't work just when I had to prove my student status. What now?
Student status and validity
- My studies begin in the Autumn semester, when can I activate my student card?
- My studies begin in the Spring semester, when can I activate my student card?
- I tried to verify my status, but the app says “Student was not found in our database. Are you sure you typed everything correctly?”
- I tried to verify my status, but the app says “We could not fetch your information via the link you provided. Please check that your link is still valid.”
- Why does the app show my study right is valid only to the end of August or January, when I have paid my membership for the entire academic year?
- Why isn’t my student status updating when the semester has changed?
Registering to Frank
- I tried to register, but the app says “This user has already been registered.”
- I tried to log in, but the app says “The information you sent was not correct”.
- App has logged me out and when I log in my study information has disappeared. What to do?
- I don’t have a Finnish ID-number, how can I register to Frank App?
- How can I reset my password?
- Instructions for creating a link on My Studyinfo
Physical student card
- Terms
- Do I need to have a physical student card in order to use the digital one?
- Who is eligible to order a physical student card?
- How can I pay the student card order?
- There’s an error while paying the student card order.
- How and when will I receive the student card?